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Passionately Rivalicious Policies

Contact Us

Passionately Rivalicious
1-888-451-4781
info@passionatelyrivalicious.com

Shipping

Passionately Rivalicious offices are open Monday through Friday 10 am - 6 pm CST.  We do our best to fill in-stock items within 1-3 business days of being ordered.  Please provide your email address at checkout. After placing your Passionately Rivalicious order, you will be sent a receipt / order invoice via email. Once the order is shipped, you will receive a second email with a delivery confirmation number.  If your item is out-of-stock or on backorder, we will send you an email and will ship as soon as it is received.  We take great pride in our products, quality, design, and service.

Our preferred shipping provider is USPS.  Please note, we cannot guarantee delivery times.  USPS delivers Monday through Saturday, excluding holidays. Passionately Rivalicious offers USPS Priority Mail® and USPS Priority Mail Express®.

Shipping Methods:

USPS Priority Mail® -
Orders ship via USPS and arrive 1-3 business days after the date your order shipped.

USPS Priority Mail Express® -
Orders ship via USPS and arrive by the end of the next business day after the date your order shipped.
 
We ship to all 48 continental states, including Alaska and Hawaii. At this time we only ship within the United States.

We are only able to accept orders that will ship to one address.

P.O. Boxes and APO/FPO Address:
USPS will not deliver to P.O. Boxes or APO / FPO addresses.  Please provide a physical street address.  Failure to do so will delay your order.

Order Tracking

As soon as you receive your confirmation email via USPS, with a tracking number to the email address you provided, you may track your package via USPS online. Note: At times your shipping confirmation may be filtered into your spam / junk folder.
 

Payments

We gladly accept the following credit / debit cards for payment: Visa, Mastercard, Discover, and American Express.  You may safely enter your credit card number via our secure server, which encrypts all information. All transactions processed through Passionately Rivalicious are always 100% safe and secure.

Sales Tax

Sales tax applies to all orders shipped to a Texas address. 
There is no sales tax charged for any other states.
 

Returns / Exchanges

Passionately Rivalicious strives to provide our customers with 100% satisfaction.  We carefully inspect your order prior to shipment.  If you are not completely satisfied with your non-custom order, you may return it for an exchange or store credit.  The product must arrive at our Passionately Rivalicious offices within 10 days from the date it was received and include the Return Authorization Code (RA).

All returns & exchanges must have a Return Authorization Code (RA). To obtain a RA Code, please call or email us at info@passionatelyrivalicious.com or 1-888-451-4781 and place in the subject line Return/Exchange. Include your order number, list of item(s) to return, and the reason for the return.

NOTE: Returns received without a RA Code printed on the outside of the packaging will be refused. RA Codes that we assign must be used within 7 days of your receipt of the RA Code, or it will expire and may not be used. Failure to follow this policy, will result in package being returned at your expense.

1.  Returned items, must be unused, in their original condition, and their original packaging.
2.  Clothing items must not have been worn and must have the original tags still attached.
3.  Original shipping and handling charges are non-refundable.
4.  Upon receipt of your approved return, Passionately Rivalicious will either issue a store credit or ship the same item you originally ordered in a different size.
5.  You will receive an email notification, when your store credit/exchange has been applied.
6.  All Special Order items require full payment at the time of order.
7.  All Rivalicious Entertainment are Custom and all Sales are Final.
8.  Collegiate & Gleam Lip Moisturizers are non-refundable and are not exchangeable.
 

Return Instructions

Send your return items to:
Passionately Rivalicious
Attn: Returns / Exchanges
4760 Preston Road Ste 244-262
Frisco, Texas 75034
Order #
Return Authorization Code:

The original order invoice must be included in your return box or we will not be able to accept your return package.  We strongly recommend using a shipping service that offers a tracking number and insures your package.  In the event you want to check your return, the tracking number will allow you to know exactly where your package is located.

Privacy

Passionately Rivalicious places the highest value on your privacy and security. We will never sell, lease, or share any personal customer information. Orders placed with Passionately Rivalicious are encrypted utilizing SSL Technology over a secure channel.

Pre-Orders

"PR Custom Collegiate" pre-orders and/or backorders are purchases you make for merchandise that is scheduled to arrive and will ship at a future date.  When you purchase the item(s), you will be charged for the item(s), and as soon as the item(s) arrives, it will be shipped. 
 
From our PR Team & our PR Kids ... We "Thank You" for shopping with Passionately Rivalicious!